Refund, Return & Cancellation Policy

At Blugems Nutrition, we want you to be completely satisfied with your purchase. Please read our policy below regarding cancellations, returns, and refunds.

1. Order Cancellation

  • Orders can be cancelled free of charge before they are shipped. To cancel, contact us at Sahildhankhar130@gmail.com or +91 9996805000 with your order number as soon as possible
  • Once an order has been shipped, it cannot be cancelled — you may instead request a return once delivered, subject to the conditions below
  • We reserve the right to cancel any order due to product unavailability, pricing errors, or suspected fraudulent activity — in such cases, a full refund will be issued

2. Return Eligibility

Because our products are consumable health and wellness items, returns are accepted only under the following conditions:

  • The product is damaged, defective, or tampered with upon delivery
  • You received the wrong product or an item different from what you ordered
  • The product is unopened, unused, and in its original sealed packaging, and the return request is raised within 7 days of delivery

We do not accept returns for:

  • Opened, used, or partially consumed products (for hygiene and safety reasons)
  • Products without original packaging, labels, or seals intact
  • Change of mind after the product has been opened
  • Products purchased during clearance/final sale (if applicable)

3. How to Request a Return

  1. Email Sahildhankhar130@gmail.com or call +91 9996805000 within 7 days of delivery, with your order number and clear photos of the product/packaging
  2. Our team will review your request and confirm eligibility within 1–2 business days
  3. If approved, we’ll arrange a reverse pickup (where serviceable) or ask you to ship the item back to us
  4. Once received and inspected, we’ll process your refund or replacement

4. Refunds

  • Approved refunds are processed within 5–7 business days after we receive and inspect the returned product
  • Refunds are issued to the original payment method used at checkout (UPI, card, net banking, etc.)
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer/UPI — you’ll be asked to share your bank details for this purpose
  • Shipping charges (if any were paid) are non-refundable, except in cases where the return is due to our error (wrong/damaged item)

5. Replacements

If you received a damaged, defective, or incorrect product, you may opt for a free replacement instead of a refund, subject to stock availability. Replacement requests follow the same process as returns above.

6. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

  • Check your bank account or payment app again
  • Contact your bank/card issuer, as processing times can vary on their end
  • If you’ve done this and still haven’t received your refund, contact us at Sahildhankhar130@gmail.com or +91 9996805000

7. Store Pickup Orders

For orders placed online for in-store pickup, cancellations can be made any time before pickup. Return/refund eligibility for picked-up orders follows the same conditions listed in Section 2.

8. Contact Us

For any questions about cancellations, returns, or refunds, reach out to us at: 📧 Sahildhankhar130@gmail.com 📞 +91 9996805000 📍 Balgarh Chowk, Sonipat, Haryana

Last Revised: September 2026

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