Frequently Asked Questions
🛍️ Products
Are Blugems Nutrition products 100% Ayurvedic? Yes. Our Wellness Kit and Ayurvedic range are formulated using 100% plant-based, Ayurvedic proprietary ingredients, with no added parabens or harmful preservatives.
Are your products safe to consume daily? Yes, when taken as directed. However, we always recommend consulting your physician before starting any new supplement, especially if you’re pregnant, breastfeeding, or managing a medical condition.
Do your products have any side effects? Our Ayurvedic formulations are generally well-tolerated. That said, individual reactions can vary — please read the composition and warning label on each product before use, and discontinue use if you notice any adverse reaction.
How do I know which product is right for me? Browse by category (Fat Loss, Hair Care, Proteins & Supplements, Ayurvedic Products) or visit our store at Balgarh Chowk, Sonipat, where our team can guide you based on your goals.
Where are your products manufactured? All our products are made in India, following Ayurvedic proprietary medicine standards.
📦 Orders & Payment
How do I place an order? Simply browse our Shop page, add products to your cart, and proceed to checkout. You can pay online or choose Cash on Delivery (COD), where available.
What payment methods do you accept? We accept UPI, credit/debit cards, net banking, and Cash on Delivery Payment options currently available are shown securely during checkout..
Can I modify or cancel my order after placing it? Yes, as long as the order hasn’t been shipped yet. Contact us immediately at Sahildhankhar130@gmail.com or +91 9996805000 with your order number.
Do I need an account to place an order? No, guest checkout is available. However, creating an account lets you track orders, save addresses, and check order history more easily.
🚚 Shipping & Delivery
Do you deliver across India? Yes, we currently ship pan-India. See our [Shipping & Delivery Policy] for estimated delivery timelines by region.
How long will my order take to arrive? Typically 1–3 days for Sonipat/NCR, and 3–8 days for the rest of India, depending on your location.
Can I track my order? Yes — once shipped, you’ll receive a tracking link via email/SMS, and you can also check status on our Track Order page.
Can I pick up my order from your store instead of getting it shipped? Yes! Select “Store Pickup” at checkout, and we’ll notify you once it’s ready for collection at Balgarh Chowk, Sonipat.
🔄 Returns & Refunds
Can I return a product if I don’t like it? Due to the consumable nature of our products, we can only accept returns for unopened, sealed items within 7 days, or for damaged/incorrect items. See our full [Refund & Cancellation Policy] for details.
What if my order arrives damaged? Contact us within 48 hours of delivery with photos of the damaged product/packaging, and we’ll arrange a replacement or refund.
How long do refunds take? Once your return is received and approved, refunds are processed within 5–7 business days to your original payment method.
🏬 Our Store
Where is your physical store located? Balgarh Chowk, Sonipat, Haryana. Walk in to browse our full range, including proteins, Ayurvedic products, and the Blugems Wellness Kit.
What are your store timings? Please contact us to confirm current store hours.
Can I get personalized advice at your store? Absolutely — our team is happy to help you choose products based on your specific health and fitness goals.
💬 Still Have Questions?
If you couldn’t find the answer you’re looking for, reach out to us at: 📧 Sahildhankhar130@gmail.com 📞 +91 9996805000 📍 Balgarh Chowk, Sonipat, Haryana